Refunds & Returns
Last updated: 15 September 2026
Every book is made specifically for one child, so the usual 14-day change-of-mind return does not apply to it — but if we get the book wrong, we fix it or refund you.
1. If the book is wrong
If the story or illustrations are broken, badly wrong, or clearly not what you ordered, tell us within 14 days of receiving it.
We will redraw the pages at no cost, or refund you in full if we cannot put it right.
2. If the book never arrives
If a digital book fails to generate, we refund you automatically — you never pay for a book you did not receive.
If a printed item is lost in delivery, we reprint and resend it at our cost.
3. Damaged printed items
Send us a photo of the damage within 14 days of delivery and we will replace the item free of charge. You do not need to send the damaged copy back.
4. Change of mind
Because each book is personalized, the legal 14-day withdrawal right does not apply once creation has started. This follows the consumer rules on goods made to your specification.
If you change your mind before creation starts, write to us straight away and we will refund you in full.
5. How to ask
Write to hello@kubbino.com with your order email and what went wrong. We answer within two working days and pay approved refunds back to your original payment method within 14 days.